Last Updated: June 2026
Thank you for shopping with Eco Air Fans. We strive to provide high-quality products and excellent customer service. Please read our Refund & Cancellation Policy carefully before making a purchase.
Order Cancellation
Before Shipment
Customers may request cancellation of an order before it has been shipped. If the cancellation request is approved, a full refund will be issued to the original payment method.
After Shipment
Once an order has been shipped, it cannot be canceled. Customers may be eligible for a return in accordance with the return policy outlined below.
Returns
Eligibility for Returns
You may request a return if:
- The product was delivered damaged or defective.
- The wrong product was delivered.
- The product is unused, in its original packaging, and in resalable condition.
Return requests must be submitted within 7 days of receiving the product.
Cash on Delivery Orders: Customers who repeatedly refuse delivery without a valid reason may have future Cash on Delivery orders restricted or canceled at our discretion.
Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to misuse, negligence, or improper installation.
- Products showing signs of use beyond normal inspection.
- Products missing original packaging, accessories, or documentation.
- Clearance, final-sale, or specially ordered items (if applicable).
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be processed within 14 business days.
- Refunds will be issued using the original payment method whenever possible.
- Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos of the product and packaging.
- We will review the claim and arrange a replacement, repair, or refund as appropriate.
Return Shipping
- If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping cost.
- For other approved returns, the customer may be responsible for return shipping costs.
Exchanges
We may offer exchanges for defective or damaged products, subject to product availability.
Contact Us
For cancellation, return, or refund requests, please contact us:
Eco Air Fans
Email: admin@ecoairfans.com
Phone: +201229474400
Address: Factory 110, c area, 6 million, 10th of Ramadan